About Us


Results Base was officially launched in April 2014, with a central base in Milton Keynes and additional Southern and Northern offices. However, we are by no means a new starter in the timing industry! Every member of the 12-strong founding team has many years of experience of working first-hand in the events industry.

This outstanding combined experience across all areas of event management, and of course event timing, means we are in an un-challenged position to support every aspect of your event.


The key to the way that Results Base works is the athlete profile. As well as holding your personal details such as postal and email address, date of birth, gender, etc. and so allowing you to enter events really quickly it also provides two other key resources.

First, you can add one or more additional athletes to your profile so you can manage multiple entries at the same time: great for team events, relays, club entries, etc. Just select the athlete you want to enter and add them to the list. There's nothing to stop one of these athletes creating their own profile, you can just transfer their entries across later.

Because all these athlete details are held and managed through your profile it's possible for you to update any of them at any time so moving house, changing phone number or getting a new email address added just takes a moment. This information is automatically updated on any race entry that was made through your profile as well so you don't need to tell the organiser you've moved/got a new email/changed club, just update the athlete details and the organiser will get the updated information when they download the entry list.

Remember, your address details in your PROFILE (My profile) are those we use for communicating with the person who placed the order. The address details in the ATHLETE record (Your athletes) are the ones that will be used for the organiser to communicate with people who have entered an event. If you need to update your profile (email/phone/address) you will probably also need to update your corresponding athlete record as well.

Your profile does NOT hold any payment details, only your orders. All payment information is handled by our secure payment gateway and no card information is stored in your profile.

Secondly, your profile also acts as a collection point for your results. Any order placed through your profile will automatically collect the corresponding results into your personal archive. It's also possible to collect a previous result where the event was timed by Results Base, even when you entered using another method. All you need to do is to go to the details page for the result (click on your name in the results) and at the bottom of the page you'll see this:

INSERT IMAGE LinkResult.png

Click on LINK THIS RESULT TO MY PROFILE and the job is done! And, if you didn't have a profile then this will start the process of creating one for you.

PLEASE NOTE: Adding someone to your profile while you are completing an event entry is NOT the same as actually entering them in the event! The process goes: create your profile, add any additional athletes to your profile and then for each person in your profile select which race in the event you are entering them in.

This is one of the fantastic features of our system! You can add additional athletes to your profile: friends, family, clubmates, team members, etc and then manage all their event entries in one go. Brilliant for managing club entries or putting teams together. How cool is that?

If you are putting together a team for an event then you will need to have multiple athletes created in your profile. These may be real people or they might be just dummy or placeholder athletes who you will update later once you know the details of who will be in what team. We’ve put together a dedicated page explaining how you manage team entries, swap people around within teams or substitute new people – check it out HERE.

There are TWO key places that information is held in your profile.

The first place is where we we hold information about the owner of the profile and that can be updated by logging in and then selecting EDIT PROFILE from the menu bar.Because you have already read the FAQ entry about what a profile is you'll realise that the profile is just a container for athletes. It's perfectly possible for a profile to be created for a club rather than a person.

The second place is where we hold the the information about athletes in your profile and this information is edited by selecting MY ATHLETES from the menu bar.This is the normally the information that you'll want to update.

PLEASE NOTE: the profile owner is also generally an athlete!Updating the profile does NOT update the athlete data and it is the athlete data that is used when you enter an event. If you or any of your athletes change address, email, phone, club, etc then you really do need to update that information under MY ATHLETES as well or the data sent to an organiser may well be incorrect.

If you don't want to see an athlete in your profile then use the Hide option under MY ATHLETES to suppress them from appearing in your list of athletes when you enter an event. You cannot delete an athlete, only hide them.

We all have those "I just can't remember ... " moments so you'll find a link on the profile login page that will generate a new password and email it to you. Please always regard this as a temporary password and use the EDIT PROFILE option in your menu bar to replace it with one that you have created.

If you can't think of a password, or always tend to use the same one (never a good idea!) try the "Thing, Colour, Place" method - just think of your favourite thing in a colour and place. That will generally give you a strong password, especially if you use both upper and lower case letters and add in a symbol or number. For example, PurpleBeachSamosas! is going to be a hard one to crack, according to the How Secure is my Password site it would take a desktop PC about 392 quadrillion years to unravel...

Many events have additional components such as a T-shirt that you selected a size for, a requirement for an estimated time or start group. Between entering the event and the day you may decide that you want/need to adjust some of this information. These details are held under 'Your orders' in your profile ('My Area') where you will see a list of all the orders that you have placed through the system.

Simply find the relevant order, select the blue 'Signed up' link to see who you signed up for the event and then use the various blue highlighted links to go in and edit this information.

The range of options available depends on what the event organiser has allowed so, for example, you might be able to change the T-shirt size to a Large but you might not be allowed to change your start group.

If you were asked any supplementary questions during entry - typically things like your swim time, how you heard about the event, if you are part of any special grouping within the event and any marketing information like travel plans, etc - then these will be found under a link titled 'Questions'.

Any additional items added to your order like a T-shirt, camping pass, car park ticket, etc will be under a link titled 'Shop'.

When an option you want to modify is available just make the change and save it and the system will be updated (obviously don't change your T-shirt size the night before an event because by then it's far too late...)

Please note that if you need to update your address or phone number then this needs to be done in the Athlete record ('Your athletes') - the Athlete address is generally where any race packs will be sent by the organisers if these are posted out.

When you enter an event through Results Base we send you a confirmation email. That goes to the email address that you used to register the profile with. Of course, in today's email overcrowded world it's all too easy to lose track of where it is when you need it and so you might want to get another one.

How? Easy!

As with pretty much all the admin tasks on the system you need to log into your profile and this time you should click on MY ORDERS in the top menu bar.This shows all the orders you have placed.Select the relevant one and click Details.What you are now looking at is the text of the email that we sent you - you can just print this out and bring it along to the event or keep it for your records.

If you now realise that you had this sent to the wrong email address you need to update your Profile and Athlete records to reflect the change, instructions for doing that are just up the page from this.

If you absolutely have to get your receipt as an email you can email our online @resultsbase.net team and quote the order number and the new email address and we will sort that for you.

If an event organiser allows you to transfer your entry to a third party - because you are injured or other personal circumstances - it is possible to manage this process yourself through your profile. A detailed set of instructions on how to perform the transfer can be found HERE.

We have a simple Tyvek loop tag for attaching to running shoes. Instructions for fitting one of these can be downloaded HERE.

If you are riding in a sportive or timed cycle event you need to check out the instructions for fitting one of our helmet tags HERE.

For multisport events we use an ankle-mounted tag that comes with either a Tyvek or neoprene and velcro strap to secure it. The tag should be fitted onto the strap and then secured around the left ankle. We recommend the left ankle is always used because this eliminates any risk of the strap being caught in the chain of your bicycle - it has nothing to do with timing system performance

Always wear the tag on the outside of your leg, not inside where it will bang on the pedal crank and annoy you or behind where it will probably rub on your heel.

Always fit the timing strap and tag before putting on a wetsuit - if you put the strap over the wetsuit you effectively tie the suit onto your leg and transition will become a major struggle!

NEVER wear the tag around your wrist -a common mistake with relays, especially in the run leg.The timing mats and antenna are down at ground level, not a metre or so up in the air!

We have a simple guide to fitting a multisport tags HERE.

Multisport chips and straps MUST be returned after you finish a race - they are expensive and organisers will typically bill you between £5 and £35 for any lost tags and straps.

Pretty much every mass start event; run, triathlon, swim and more besides, has what is called a 'gun' start. That's the time that the race officially started and is often signalled by a gun or hooter. Your 'gun time' for an event is the difference in time between this time and the time that you finished. This is the time that will be used to calculate your overall position or ranking.

An event with a gun start may have many waves, triathlon being a typical example, and in this case each wave will have its own gun start time.

When an event provides a start line timing point, and many running races do, you'll also get a time recorded when you go across the mat. You may cross the mat some seconds (or even minutes!) after the official start. Your 'chip' or 'net' time is the difference in time between this starting time and the time that you finished. This is your personal 'point to point' time for the race, it is not generally used to calculate positions, etc. Use it for bragging rights about your PBs but remember, it's the first person over the line who wins in a running race!

Some events do have individual starting times; typically cycle time trials and sportives and some multisport races where you start either individually in a pool or in very small groups.Here there is no actual 'gun' time and so only the 'chip' time gets used.

All the old results are still online and available - just type the event name into the search box on the main page and you'll find them.

Sportives are defined as a 'non competitive event'. They have to be or they simply would not be allowed to take place on public roads because all sorts of other regulations kick in if you are organising a cycle road race - the main one being that the field has to be a very small number of people! And, yes, there are one or two exceptions to this, mainly where the entire route is a closed road.

Because of this we follow the traditional method of presenting the times in surname order and no positions are shown.However, there is a little trick that you can do and that is to click on the Finish Time heading and magically the times are then sorted into ascending order.

Often a cause of confusion! And the situation is often further muddled by event organisers having prize categories which do not relate to the official age categories...

Where we publish age categories in the results they are based on the athlete's date of birth as provided by the organisers and the most common issue is where people believe that they are in a different category because they don't realise that the ages are calculated on a specific date rather than the date of the event.

Oh, and if your category is down as 'YOB' or 'UNK' then it's generally because there was something wrong with the date you entered and we cannot work out your age. Usually it's because you put the current year in there rather than the actual year of birth. You can fix this in MY PROFILE for future events but do also remember to fix it in MY ATHLETES as well so any other events you have already entered get updated.

Triathlon, duathlon and aquathlon events run under British Triathlon/ITU/WTC (Ironman) rules

The official age groups for adults are in five-year bands from 20 (eg 20-24, 25-29, 30-34, etc). All ages are taken at 31st December and NOT the date of the race. Children are arranged in groups under the TriStar label with a minimum age (on race day) of 8 and then (on December 31st) 9-10, 11-12, 13-14, 15-16 (Youth) and 17-19 (Junior).

So, if your age category is showing you as, say, 40-44 and you are only 39 on race day it's because you will be 40 on December 31st and you've 'aged up'. Sorry, but that's the way the triathlon world works!

Running events

Age groupings here are governed by UK Athletics and/or the IAAF - and you'll need to check which set of rules the event is being run under!

The UKA rules for athletes under 17 are so complicated that you'll need to take a degree course to work them out but the U20 group are 17, 18 or 19 on 31st August.

Senior athletes are aged at least 20 years of age on 31st August and Masters are at least 35 years of age on the day of the competition. Masters are further subdivided into M35, M45, M55, M65, F35, F45 and F55 categories.

Some organisers use 20-39 as Male Senior and then 40+ as the veteran categories (usually 40+, 50+ and 60+). Women are treated differently so Female Senior is 20-34 and then the 35+ are in the veteran categories (usually 35+, 45+ and 55+).

The veteran categories are often given friendlier names: veteran = 40-49 (M) and 35-44 (F), super veteran = 50-59 (M) and 45-54 (F), vintage = 60-69 (M) and 55-65 (F) with super vintage being 70+ (M) and 65+ (F).

We are responsible for working out the results, we give these to the organiser and they deal with all the prizes, etc. If you believe that you were entitled to a prize and you weren't there to collect it then you need to talk to the organisers of the event about this rather than us.

All issues relating to penalties for rule violations in events are dealt with by the appointed referee. We have no authority to add/remove/alter any penalty issued and if you believe that there is a genuine case for a penalty to be looked into you need to contact the relevant official via the organiser of the event.

British Triathlon rules state that all penalties must be posted at the event by the Chief Referee(only he/she can award a penalty even though there may be multiple referees at an event) and that there is both a time limit and a standard process for lodging an appeal which need to be carried out. Please also note that some penalties cannot be appealed, check the British Triathlon website for their current rules and regulations. Again, talk to the organiser/BTF rather than us because we simply cannot do anything about the situation.

OK, it happens! You completely forgot you had entered an event a couple of years ago using the Results Base system and you have set up a second profile. And now you want to merge them so all your athletes and results are in one place.

Easy! Just log into one of the profiles, we suggest this is the one you want to keep but it doesn't matter, and then go to My Area and select the Edit profile tab.

On the right-hand side at the bottom you'll see a MERGE PROFILES button.

Click this and you'll go to a Merge profiles page that allows you to log into your other profile.

Once logged in you'll see a screen like this:

Select the profile you want to keep and the other profile will be merged into it and then de-activated.

Your Results Base profile acts as a collection point for your results. Any order placed through your profile will automatically collect the corresponding results into your personal archive but you will probably have done other races where you entered using another system or even paid on the day. As long as the event was timed by Results Base that's not a problem, all you need to do is to go to the details page for the result (click on your name in the results) and at the bottom of the page you'll see this:

Click on LINK THIS RESULT TO MY PROFILE and the job is done! And, if you don't have a Results Base profile then this create one for you so you can collect all your other results on Results Base into it.

When you enter an event we obviously need to know who you are so that the organiser can make the necessary arrangements. However, you might not want the world to know about your entry (as in keeping your name off the participants list) or you might not want your name to appear on the event results.

Once you have entered an event and the order is in your profile you can change the privacy settings for each of the participants that you have registered.

To do this you must be logged into your profile, select ‘Your orders’ from the My Area menu and then select the order relating to the event by clicking on the blue Signed up (x) link.

The order details for each participant will now be shown and you can click the PRIVACY link (highlighted) to adjust the privacy settings for that participant.

There are two options, Hide name and Hide your images.

Selecting Hide name will replace your name in the event participant list and results with an anonymised version – this will be in the correct position in the results but not identifiable as you.

Selecting Hide images will disable any uploaded images or video from appearing in your public results. Please note that this only applies to images that have been uploaded to Results Base, it does not prevent images from being distributed to other sites by event photographers, etc.

If the event entry was done through a different portal, ie not Results Base, but we have timed the event and published the results you can still request that your results are anonymised but you will need to email online@resultsbase.net and include the event name, your race number and your name as it appears in the results. This can only be done after the results have been generated.