For information about XCover, a refund protection plan offered by Cover Genius as an option to event entry by some of our organisers, please see the detailed FAQ page HERE.

If you take up the optional XCover product your protection, ability to update/cancel it, and any claims you might make on it are all handled directly through the XCover portal and not by Results Base or by the event organiser.

You will receive a separate confirmation email from XCover that includes links to the policy wording, invoice, certificate and instructions for making a refund request. It’s important that you click the link in that email to activate your XCover Account.

XCover replaces the previously offered Booking Protect option. Although Booking Protect has been absorbed into the Cover Genius business, claims against any existing protection provided by them needs to go through the Booking Protect portal - see the FAQ page HERE.